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Frequently Asked Questions
No Hidden Fees
Yes, 24 hours before your rental begins, we place a refundable $2,500 pre-authorization hold on a valid credit card.This is simply a temporary hold and is not charged to your card. Once the vehicle is returned and inspected, the hold is released.The vast majority of customers will never incur any charges. The security hold is there only to protect against significant damage, lost equipment, excessive cleaning, or other breaches of the rental agreement.
For most customers, no. Our pricing includes delivery, pickup, fuel, and normal cleaning after your ride. Additional charges would only apply in situations such as vehicle damage, lost equipment, excessive cleaning due to misuse, or returning the vehicle significantly later than agreed.
Normal trail dust, mud, and dirt are expected and included in your rental. Only in the case of a vehicle being returned requiring excessive cleaning due to misuse, such as significant mud packed into the cabin, seats, cargo areas, or other hard-to-clean locations, a flat $50 cleaning fee may apply.
We’re not looking to charge for being a few minutes late or for normal delays that can happen on the trail. However, significant late returns can affect other bookings and collection schedules. For this reason, late returns may be charged at $50 per 30 minutes beyond the agreed return time.
Cancellations made more than 72 hours before your rental receive a full refund. Cancellations within 72 hours will result in a 25% cancellation fee. If you need to amend your booking, we’ll always do our best to help.
Renting a Side-by-Side
Drivers must be at least 25 years old and hold a valid driver’s licence. Passengers must be 12 years or older.
We currently offer rentals at McLean Creek and Crowsnest Pass. We’re also expanding, with Ghost/Waiparous, Fallen Timber, and Nordegg coming soon.
We’ll meet you at the agreed trailhead. Details of the exact location will be in the welcome email after you successfully book. Please arrive 30 minutes before your rental for the paperwork, safety briefing and vehicle handover.
No. We deliver the side-by-side directly to the trailhead and collect it at the end of your rental. Simply arrive and enjoy your day.
Absolutely. We recommend the free Avenza Maps app, which provides offline trail maps for easy navigation, even where there is no cell service. We’re also happy to answer any questions before you set off.
No. Vehicles must be operated in approved riding areas and in accordance with local regulations and trail restrictions. We recommend using the free Avenza Maps app for offline trail maps and easy navigation.
Not at the moment. All of our rentals are delivery-only, with collection at the end of your rental. We hope to offer customer towing in the future.
Not at the moment. Our rentals are currently available for day use only, but we hope to introduce overnight rentals as Ridgepoint Rentals continues to grow.
During Your Ride
Alberta weather can be unpredictable. A little rain often adds to the adventure!If severe weather is forecast that could make your rental unsafe, we’ll contact you to discuss the best option and, where possible, help you reschedule.
Yes. Side-by-sides are very easy to drive and feel very similar to an automatic car, with a steering wheel and just two pedals for the accelerator and brake. Before your rental, we’ll explain the controls, when to use the different 2WD and 4WD modes, and how to use the winch if needed. Most customers feel comfortable within just a few minutes.
Wear comfortable clothing you don’t mind getting muddy and sturdy closed-toe footwear. We also recommend bringing water, snacks, sunscreen, insect repellent and any personal items you may need. Your vehicle includes secure storage with a cargo net and large waterproof bag.
Still Have a Question
If you have any questions before booking or before your rental, simply get in touch here, and we'll get back to you as soon as we can.
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